Enterprise Business Process Transformation Lead (AI)

Location: New Brunswick, Canada. Hybrid work environment; candidates must have resided in Canada for at least 5 years and hold Canadian Permanent Resident or Citizenship status.

Salary: CAD 88,200–110,200 per year, plus potential performance-based incentive programs.

Company

hirify.global is a national health solutions partner providing insurance, primary care, and emergency medical services across Canada.

What you will do

• Lead process discovery and redesign initiatives, facilitating workshops with business leaders and subject matter experts.
• Partner with business and technology teams to create implementation-ready requirements and future-state process designs.
• Identify opportunities to use AI, automation, and digital capabilities to improve efficiency and customer experience.
• Establish process governance standards, methodologies, quality controls, and operating models.
• Define success metrics and support adoption through change enablement, training, and performance monitoring.
• Monitor emerging technologies and industry trends to guide continuous improvement initiatives.

Requirements

• Bachelor’s degree in business administration, industrial engineering, information systems, operations management, organizational development, or a related discipline, or equivalent relevant experience.
• 5–7 years of experience in business process management, business analysis, operational excellence, process improvement, or enterprise transformation.
• Experience facilitating workshops with senior leaders and cross-functional stakeholders.
• Experience documenting and designing processes using BPMN or similar methodologies.
• Knowledge of AI, automation, digital transformation, responsible AI, data literacy, and process governance.
• English is required; Enhanced Level B Reliability Status Clearance is required, including fingerprinting, criminal record, and credit checks.

Nice to have

• Bilingual English/French communication skills.
• Experience with enterprise-wide transformation, Agile delivery teams, Power Platform, Power Automate, Copilot Studio, or similar automation technologies.
• Certifications such as CBPP, BPMP, Lean Six Sigma, Agile, Design Thinking, Prosci, or Microsoft AI-900.

Culture & Benefits

• Flexible, collaborative hybrid work environment.
• Opportunities to influence enterprise-level decisions and work directly with senior leaders.
• Professional development and career growth opportunities.
• Culture focused on accountability, respect, learning, and continuous improvement.
• Performance-based incentive programs may be available to eligible employees.