Medical Information Representative (Pharmaceutical Medical Information)

Location: Overland Park, Kansas, USA; office-based role with full-time scheduling and up to 10% travel.

Salary: USD 67,500–80,000 per year

Company

hirify.global provides commercialization services, products, and solutions for life sciences companies and supports pharmaceutical and biotech clients worldwide.

What you will do

• Respond independently to unsolicited medical information inquiries from healthcare professionals, patients, caregivers, and payers.
• Research and critically evaluate medical literature to prepare scientifically balanced, evidence-based responses.
• Identify, document, and report adverse events and product complaints in accordance with company and client procedures.
• Handle requests across phone, email, CRM, chat, and other communication platforms.
• Coordinate product quality complaint processes with Quality Assurance, Regulatory Affairs, and complainants.
• Maintain product and therapeutic-area knowledge while supporting multiple pharmaceutical clients.

Requirements

• Associate, bachelor's, or master's degree in nursing or a related healthcare discipline.
• Strong clinical or healthcare background with the ability to interpret and communicate medical information clearly and accurately.
• Excellent verbal and written communication skills and the ability to work independently and collaboratively.
• Availability for full-time work of 40 or more hours per week, typically Monday through Friday, with scheduling flexibility.
• Knowledge of FDA post-marketing adverse event reporting regulations and safety terminology.
• Ability to work in an office environment, including prolonged sitting or standing and occasional lifting of up to 25 pounds.

Nice to have

• Advanced healthcare degree or equivalent qualification.
• Registered Nurse license or equivalent licensure.
• At least two years of experience in healthcare, clinical practice, the pharmaceutical industry, or a related field.
• Direct clinical or patient-facing experience, contact center experience, and proficiency with medical information databases, telephony, Microsoft Office, and video conferencing platforms.
• Experience in drug information or therapeutic areas such as oncology, hematology, immunology, rare disease, neurology, or cardiology.

Culture & Benefits

• Patient-focused work supporting the safe and effective use of pharmaceutical products.
• Commitment to diversity, equity, and inclusion.
• Opportunities to contribute to process improvement and clinical customer service quality.
• Participation in scientific medical affairs booths and assigned on-call coverage.
• Reasonable workplace and hiring-process accommodations are available for qualified individuals with disabilities.