Lead Triage Administrator

Location: Remote, Canada; Monday to Friday, 9AM EST to 5PM EST

Company

hirify.global supports a multidisciplinary mental health and assessment clinic serving patients with ADHD, autism, learning disabilities, and related mental health concerns across the lifespan.

What you will do

• Provide daily operational guidance and support to a team of three Triage Administrators.
• Coordinate workloads, prioritize triage activities, and provide coaching, feedback, onboarding, and training support.
• Review patient intake forms and documentation to determine appropriate services, assessment pathways, and clinician placement.
• Handle complex or high-priority patient cases, missing information, escalations, referrals, and patient inquiries.
• Collaborate with clinicians and Care Team members to support accurate placement and continuity of care.
• Monitor workflow quality and implement approved improvements to documentation, processes, and operational efficiency.

Requirements

• Experience in healthcare administration, patient coordination, medical reception, or a similar administrative role.
• Experience acting as a team lead, mentor, or supervisor and guiding colleagues in a collaborative environment.
• Experience reviewing patient information and applying established processes or guidelines to support decisions.
• Experience using electronic medical records systems.
• Strong leadership, coaching, interpersonal, organizational, communication, critical-thinking, and problem-solving skills.
• Ability to work independently and collaborate effectively within a remote team.

Nice to have

• Experience supporting Canadian healthcare organizations.

Culture & Benefits

• Remote work with a Monday-to-Friday schedule aligned to EST business hours.
• Collaborative, accountable, and service-oriented team environment.
• Opportunities to participate in training, leadership discussions, and continuous improvement initiatives.
• Work focused on patient confidentiality, privacy legislation, and continuity of care.