Technology Solution Center Analyst (ServiceNow)

Location: Remote, but must be close to Denver, CO or Phoenix, AZ, with an approved home workspace. Work is scheduled Monday–Friday, 10:30 AM–7:30 PM EST; occasional in-office participation may be required based on business needs.

Salary: $37,000–$75,000 per year.

Company

hirify.global is a financial services company providing banking and related customer solutions.

What you will do

• Provide high-volume inbound and outbound phone support for internal employees and contractors.
• Guide users through real-time troubleshooting and resolve technology issues at first contact.
• Create, document, track, and update incidents in ServiceNow or comparable ITSM tools.
• Diagnose hardware, software, network, access, and application issues.
• Escalate complex incidents to second- and third-level support teams and collaborate on resolution.
• Identify recurring issues and recommend process improvements while following security and compliance policies.

Requirements

• Service Desk or IT Support experience, including substantial phone-based technical support.
• Experience with ServiceNow or a similar ticketing system.
• Ability to manage high call volumes, multitask, prioritize, and communicate clearly with non-technical users.
• Solid understanding of hardware, software, networking, IT standards, and troubleshooting procedures.
• Associate degree or equivalent experience; roles at this level typically require 3+ years of related experience.
• Must work from a quiet, secure, confidential home workspace with reliable high-speed internet and meet data privacy requirements.

Culture & Benefits

• Inclusive workplace focused on customer service, risk management, and collaboration.
• Full-time benefits may include medical, dental, vision, life and disability insurance, 401(k) matching, pension, and stock purchase plans.
• Educational assistance, wellness programs, dependent care support, and family-related reimbursements may be available.
• Paid time off may include up to 11 holidays, 9 occasional absence days, and 15–25 vacation days depending on career level and service.
• hirify.global does not provide employment visa sponsorship or participate in STEM OPT for this position.