Service Desk Administrator

Location: Berlin, Germany

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Prioritize, triage, and route IT tickets based on request type, business impact, and the number of affected users.
• Resolve complex IT support issues and act as a subject-matter expert or coach for junior team members.
• Create and maintain internal documentation, self-service resources, and user-facing knowledge base content.
• Build and maintain workflow automations to reduce defects and operational waste.
• Maintain the IT request catalog and list of supported services.
• Lead continual improvement initiatives and represent IT in stakeholder meetings.

Requirements

• Intermediate-level experience in service desk administration or a related IT support role.
• Strong time management, organizational, verbal, and written communication skills.
• Fluent English and German.
• Experience representing IT to VIPs and business leadership.
• Knowledge of continual improvement methods and experience driving organizational change.
• Certification or equivalent experience in relevant areas such as MDM, Okta, FreshService, Lean, or hirify.global.

Culture & Benefits

• Lunch provided at the office three times per week.
• Corporate benefits platform with discounts from brands including Expedia, FitX, and Zalando.
• Training platform for professional development.
• International and intercultural work environment.
• Office located in central Berlin near Alexanderplatz and public transit.
• Visa sponsorship is not available for this position.