Customer Service Manager (Robotics)

Location: Berlin, Germany, with onsite work at customer locations across Europe and frequent travel

Company

hirify.global develops intelligent robotic systems that automate repetitive manual tasks in logistics operations.

What you will do

• Coordinate support between customers and the hirify.global team and assist with timely issue resolution.
• Create documentation and train local customer teams to operate and maintain robotic systems.
• Deploy software and hardware improvements according to engineering instructions.
• Perform preventive and reactive maintenance on robotic hardware, including suction systems and cabling.
• Identify improvements to processes, maintenance, and operations based on field learnings and errors.
• Represent the remote team in customer meetings and other communications.

Requirements

• Excellent English and German communication skills.
• Technical or logistics background.
• Mechanical skills, including the ability to calibrate cameras.
• Ability to handle simple hardware and software tasks and quickly learn new systems and instructions.
• Customer satisfaction mindset, strong communication skills, and a hands-on approach to problem-solving.
• Willingness to work onsite at customer locations across Europe and travel frequently.

Culture & Benefits

• Long-term contract supporting customers across several European locations.
• Opportunity to develop new robotic systems onsite and work with robots daily.
• Relocation package.
• Flexible working hours.
• English-speaking work environment.