Technical Support Analyst (Fintech)

Location: Cologne, Germany

Company

hirify.global provides payment technology and software solutions for credit, debit, prepaid, and merchant services.

What you will do

• Install, repair, and perform preventative maintenance on servers, desktops, laptops, MDM platforms, and network-edge devices.
• Prepare, image, configure, and test desktop and laptop devices for deployment and new team members.
• Configure Thin Client and VDI connections to file servers, mail servers, and related systems.
• Maintain Active Directory computer and user objects, configure basic LAN access, and manage email accounts.
• Troubleshoot routine hardware, Microsoft operating system, software, and network issues through resolution.
• Support capacity reporting, documentation updates, security controls, and work-queue response processes.

Requirements

• Bachelor’s degree preferred in Computer Science, Management Information Systems, or another relevant field.
• No relevant professional experience is typically required.
• Client-facing communication and customer relationship skills.
• Problem investigation, resolution, organization, and prioritization skills.
• Ability to follow standard procedures and work under detailed supervision.

Nice to have

• Previous experience in IT server, network, PC, or customer support.

Culture & Benefits

• Full-time employment with a hirify.global technology company.
• Work includes collaboration with internal teams and clients to understand and resolve technical issues.
• Role operates within company technology policies, industry best practices, and security controls.