Technical Support Analyst (Fintech)

Location: Cologne, Germany

Company

hirify.global provides payment technology and software solutions for buyers, sellers, financial institutions, and cardholders worldwide.

What you will do

• Install, repair, maintain, and troubleshoot servers, desktops, laptops, MDM platforms, network devices, and related peripherals.
• Image, configure, and test devices for deployment, including Thin Client and Virtual Desktop Infrastructure environments.
• Manage basic Active Directory objects, LAN access, email accounts, and onboarding and offboarding equipment.
• Build and configure LAN infrastructure under supervision and investigate network, hardware, operating system, and software issues.
• Collect LAN capacity and performance data, update technical documentation, and support technology policy and security compliance.
• Respond to work queues within required timescales and escalate complex issues to senior analysts or managers.

Requirements

• Bachelor's degree in Computer Science, Management Information Systems, or another relevant field.
• Client-facing communication and customer relationship skills.
• Problem investigation, resolution, organization, and prioritization skills.
• Ability to follow standard procedures and work under detailed supervision.
• Ability to work onsite in Cologne, Germany.

Nice to have

• Previous experience in IT server, network, PC support, or IT customer support.

Culture & Benefits

• Full-time employment within a hirify.global technology organization.
• Work focused on supporting payment technology and software infrastructure.
• Equal employment opportunities and accessibility support are provided.