Technical Support Engineer (Robotics)

Location: On-site in Metzingen / Riederich, Germany

Company

hirify.global is a pioneer in human-robot collaboration, developing cutting-edge robotic systems that prioritize innovation and reliability.

What you will do

• Receive and analyze partner inquiries via Jira, assessing urgency and technical impact.
• Categorize technical issues and structure cases for escalation to Service Engineers or Software Development.
• Act as the primary interface between partners, service teams, and engineering to ensure efficient case resolution.
• Maintain precise and complete documentation of all interactions and system updates.
• Perform initial troubleshooting and analysis of robotic system logs.

Requirements

• Technical foundation in mechatronics, electrical engineering, computer science, or automation engineering.
• English: C1 proficiency required for clear communication.
• German: B1 proficiency required for partner interaction.
• Experience with ticketing systems like Jira and remote technical support.
• Basic knowledge of Linux and Python for log analysis.
• Ability to work on-site in Metzingen / Riederich.

Nice to have

• Additional language skills.
• Prior experience in robotics or mechatronics environments.

Culture & Benefits

• Opportunity to work at the forefront of human-robot collaboration.
• Dynamic work environment with a focus on ownership and responsibility.
• Continuous learning and professional development in robotics and automation.