First Level Support Engineer (Robotics)

Location: On-site in Metzingen / Riederich, Germany

Company

Develops robotics products supported by a modern, multi-system IT environment.

What you will do

• Provide first-line IT support for approximately 1,500 developers and business users.
• Manage procurement, setup, maintenance, and retirement of devices across Ubuntu, Windows, and macOS.
• Handle user onboarding and offboarding securely from start to finish.
• Manage identities and access in Microsoft Entra ID and Active Directory, including provisioning, groups, and access reviews.
• Track and resolve Jira tickets, maintain asset records, and document configurations, processes, and recurring issues.
• Collaborate with 2nd level support, escalating issues and taking on more complex topics over time.

Requirements

• Completed IT Ausbildung or equivalent qualification, such as Fachinformatiker Systemintegration or IT-Systemelektroniker.
• Solid working knowledge of Ubuntu, Windows, and macOS; strong Linux or macOS skills are advantageous.
• Basic understanding of TCP/IP, DNS, DHCP, and VPN for diagnosing connectivity issues.
• Calm, methodical troubleshooting approach with a focus on identifying root causes.
• Clear communication with non-technical users and comfort working in a fast-moving, international environment.
• English at B2 level or above is required.

Culture & Benefits

• Work on-site with an experienced and well-staffed IT team.
• Collaborate with a diverse, international team using English across borders.
• Receive opportunities to develop into 2nd level support responsibilities.
• Work with a varied and modern IT landscape.