Customer Experience Representative

Location: Debar, North Macedonia; full-time onsite. 40 hours per week, with 8-hour evening or night shifts scheduled between 4 pm and 7 am.

Company

hirify.global provides technology, services, and collective purchasing power to independent pizzerias, helping restaurants serve digitally minded customers and build lasting businesses.

What you will do

• Handle inbound calls from restaurant and end customers.
• Process orders and transmit them accurately and on time to restaurant partners.
• Use internal systems to support smooth adoption of hirify.global’s phone product.
• Provide exceptional customer service while meeting performance targets.
• Support restaurant partners by streamlining customer interactions and internal operations.

Requirements

• Strong verbal and written English communication skills
• Experience collaborating effectively in a team environment.
• Demonstrated problem-solving abilities.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to remain calm and composed under pressure and competing priorities.
• Availability for onsite evening and night shifts, with shifts scheduled between 4 pm and 7 am.

Culture & Benefits

• Paid training from the first day.
• Wellbeing program with a dedicated wellness stipend.
• Learning and Development programs.
• Pizza Friday team tradition.
• Competitive base salary with a night-hours supplement and additional payments.
• Referral rewards and career growth opportunities within the team and organization.