Associate Resourcing Administrator

Location: Guildford, hybrid with one day per week in the office

Salary: £25,000–£27,300 per year, pro rated to £15,000–£16,380 for part-time work

Company

hirify.global is a UK provider of academic qualifications, marking more than 10 million exam papers each year for learners in the UK and overseas.

What you will do

• Invite, contract, allocate and onboard suitably skilled examiners and moderators for assessment activity.
• Monitor demand across multiple components, use management information to identify resourcing risks, and implement contingency plans.
• Manage invitations and follow-ups by email, SMS and telephone to maintain strong response levels.
• Maintain databases, panels, contracts and quality-of-marking records, ensuring accurate management information.
• Process contract variations, withdrawals, alternative-component requests, examiner fees and expenses.
• Manage team inboxes and incoming calls, resolving associate and internal stakeholder queries in a timely manner.

Requirements

• Experience in a customer-facing role and the ability to build positive professional relationships.
• Experience working with systems, data and spreadsheets, including analysing multiple data sources.
• Ability to prioritise tasks, manage competing deadlines and handle multiple demands.
• Resilience and tenacity when managing long project lifecycles, obstacles and changing plans.
• Curiosity and an interest in continuous improvement and making processes simpler and more effective.
• Experience contributing to successful team outcomes while taking ownership of assigned work.

Culture & Benefits

• Work supporting learners and educators on a national and international scale.
• Exposure to large-scale operational activity and collaboration across scheduling, training, marking, finance and other teams.
• Opportunities to develop skills in data analysis, stakeholder management and continuous improvement.
• Supportive culture focused on teamwork, learning, shared success, equity and inclusion.

Hiring process

• Submit a CV and cover letter by 23:59 on Monday 31 August.
• Interviews will take place at the Guildford office during the week commencing 7 September.