Clinical Retention Specialist (Medtech)

Location: Remote; must live in the assigned Central U.S. region covering Michigan, Indiana, Illinois, Wisconsin, Ohio, Minnesota, Iowa, South Dakota, and North Dakota. Occasional travel may be required.

Annual base salary: $79,300–$118,900, with potential incentive compensation.

Company

hirify.global is a medical device company developing the Omnipod insulin management platform and other wearable drug-delivery solutions for people with diabetes and other conditions.

What you will do

• Deliver personalized diabetes education, clinical consultation, training, troubleshooting, and follow-up to patients and healthcare providers by phone and virtual platforms.
• Strengthen long-term Omnipod adoption by assessing satisfaction, reinforcing product value, resolving concerns, and applying clinical retention selling techniques.
• Identify disengagement and churn indicators through engagement data, usage patterns, analytics, and retention metrics.
• Partner with Customer Success, Customer Care Retention, commercial, marketing, data insights, clinical services, field, and sales teams on regional retention strategies.
• Develop knowledge of regional healthcare systems, diabetes centers, referral patterns, and payer considerations affecting therapy continuation.
• Document customer interactions and outcomes in Salesforce and contribute insights to retention programs, workflows, educational tools, and customer journeys.

Requirements

• Bachelor’s degree.
• Active professional clinical credentials, such as Registered Nurse or Registered Dietitian.
• At least 3 years of experience training or supporting insulin pump patients.
• Direct experience working with healthcare providers in a diabetes care setting.
• Current Certified Diabetes Care and Education Specialist (CDCES) credential and required professional licensure must be maintained.
• Strong clinical knowledge of diabetes technology and data interpretation, with effective communication skills for phone and virtual interactions.

Nice to have

• Prior industry, commercial, or sales-adjacent clinical experience.

Culture & Benefits

• Remote, phone- and virtual-based work with a high-volume customer environment.
• Home workspace must meet company security and productivity standards.
• Medical, dental, and vision insurance.
• 401(k) with company match and paid time off.
• Additional employee wellness programs.
• Occasional evening, weekend, and holiday availability may be required.

Hiring process

• The posting remains open until the position is filled.
• Applications are submitted online through the hirify.global Careers site.