Speech Analytics Analyst (AI)

Location: Remote (United States)

Salary: $45,000–$55,000 base salary per year, depending on experience, skills, and location.

Company

hirify.global is an AI-powered support automation company building an enterprise SaaS platform for automating support and business processes through an omnichannel solution.

What you will do

• Partner with customers to identify business drivers, customer needs, and opportunities for actionable insights.
• Configure speech analytics software to recognize call events, keywords, and phrases as structured data.
• Analyze conversational language patterns and content to uncover business value across customer care, sales, quality, compliance, operations, and marketing.
• Review, calibrate, and validate data quality against analytical requirements.
• Create data-driven stories, communicate findings to clients, and manage custom dashboard reports.
• Maintain reusable solution libraries and brainstorm new applications for the available technology.

Requirements

• Previous experience in a call or contact center, or a strong grasp of conversational English.
• Strong analytical skills with the ability to identify patterns and solve problems using hypotheses.
• Ability to learn new technologies and software and adapt to changing priorities.
• Ability to work independently and collaboratively with product development, engineering, and business teams.
• Excellent written, oral, listening, and customer communication skills.
• Bachelor’s degree in business, marketing, communications, statistics, another quantitative field, or equivalent experience.

Nice to have

• Knowledge of contact center business practices.
• Quality assurance or agent training experience.
• Experience in a startup environment.

Culture & Benefits

• Remote workforce with a culture focused on innovation, independent problem-solving, and collaboration.
• Employer-paid health insurance for employees and eligible dependents.
• Profit Interest Units or other incentive compensation.
• Unlimited vacation policy, short-term disability insurance, and group life AD&D insurance.
• 401(k) plan with company match.
• Supportive and diverse workplace with opportunities to contribute to community education through Create A Loop.