Worker's Compensation Technical Manager

Location: Macquarie Park, New South Wales, Australia; in-person collaboration is prioritized

Company

hirify.global's Insurance Software and BPS business helps insurers modernize and operate core insurance processes through software platforms, industry expertise, and AI-driven solutions.

What you will do

• Provide specialist technical guidance to Case Managers on workers' compensation legislation, regulations, policies, and claim decisions.
• Review complex claims, ongoing entitlement decisions, legal implications, and potential resolutions.
• Promote consistent and compliant claims management through case reviews, approval controls, documentation, and quality checks.
• Respond to stakeholders, support challenging interactions, and resolve escalated queries, complaints, and disputes.
• Identify claims risks, contribute to mitigation strategies, and communicate legislative and regulatory changes.
• Train, coach, and mentor Case Managers while participating in team meetings and continuous improvement initiatives.

Requirements

• At least 3 years of experience in workers' compensation case management, preferably in a self-insured environment.
• Previous experience in a technical role supporting claims management teams.
• Experience managing complex claims and interpreting relevant legislation and regulatory frameworks.
• Strong analytical, problem-solving, written communication, verbal communication, leadership, coaching, and mentoring skills.
• Proficiency in Microsoft Office Suite.
• A qualification or certification in a health- or business-related field is highly desirable.

Culture & Benefits

• Inclusive, people-first culture focused on belonging, community, and corporate citizenship.
• Onboarding and ongoing development resources, including DXC University.
• Flexible leave options, including purchased leave, plus charitable and emergency services volunteer days.
• Employee Assistance Program supporting employees and their families.
• Novated leasing, discounted health insurance, paid parental leave, and other employee discounts.