Health Claims Team Leader (IPMI)

Location: Hybrid/Office Based

Salary: £33,500–£36,200 per year plus a 5% performance-based annual bonus

Company

hirify.global operates in the International Private Medical Insurance (IPMI) environment, supporting members, medical providers, brokers, underwriters, and other partners.

What you will do

• Lead the day-to-day activities of the Health Claims function and coordinate workloads, coverage, priorities, and service levels.
• Provide technical guidance on policy interpretation, benefit eligibility, claims assessment, and complex or high-value claims.
• Act as the first escalation point for operational and technical claims queries and complex customer issues.
• Coach, mentor, onboard, and develop Claims Handlers, Senior Claims Handlers, Quality Assurance Specialists, Claims Administrators, and Pre-Authorisation Handlers.
• Monitor quality, claims volumes, turnaround times, performance, operational risks, and compliance with FCA, GDPR, and internal governance requirements.
• Identify process improvements and support operational efficiency and excellent customer outcomes.

Requirements

• Strong experience in Health Claims, Medical Claims, IPMI, Travel Insurance, or a related insurance environment.
• Excellent understanding of claims handling, policy interpretation, and benefit eligibility.
• Strong communication, stakeholder management, organisation, prioritisation, and escalation-resolution skills.
• Proven ability to coach, support, and develop colleagues.
• Understanding of insurance operations compliance and regulatory requirements.
• Strong IT skills, including Microsoft Office applications and claims management systems.

Nice to have

• Previous experience as a Team Leader, Senior Claims Handler, or in a coaching role.
• Private Medical Insurance or International Private Medical Insurance experience.
• Experience with claims reporting, reserves, bordereaux, performance analysis, complaints handling, quality assurance, or audit processes.
• Additional language skills.

Culture & Benefits

• Full-time schedule of 37.5 hours per week, Monday to Friday.
• Strong internal promotion culture and an inclusive workplace.
• 22 days of annual leave plus 9 bank holidays, increasing to 30 days with length of service.
• Birthday leave, Bupa Dental Insurance, and a Healthshield Cash Plan.
• Two paid volunteer days per year and performance recognition awards and rewards.
• Summer and Christmas company celebrations.