Analyst, Client Onboarding & Service

Location: Toronto, ON; hybrid arrangement with 2 days per week on-site and other days remote

Company

CIBC is a relationship-oriented bank serving corporate and other clients through banking, cash management, and financial services.

What you will do

• Act as the main service contact for an assigned portfolio of Large Corporate clients.
• Coordinate account maintenance, signing authority changes, and cash management product requests.
• Lead onboarding for new legal entities and new cash management product implementations.
• Prepare, validate, and obtain documentation required for account and cash management solutions.
• Coordinate with Relationship Managers, Cash Managers, internal groups, and external clients to resolve requests and track outstanding items.
• Identify opportunities for cross-selling and increasing client share of wallet.

Requirements

• Knowledge of cash management products, services, implementation processes, and procedures.
• Basic knowledge of CIBC processes and groups, Cash Management Online, eCIF, and MIF.
• Knowledge of account and AML documentation and preparation processes.
• Strong written, verbal, and interpersonal communication skills.
• Ability to manage multiple complex activities under tight time constraints while maintaining accuracy.
• Must be legally eligible to work in Canada and hold a valid work or study permit where applicable.

Culture & Benefits

• Hybrid work environment with flexibility to manage work activities.
• Competitive salary and incentive pay.
• Banking benefits, a benefits program, defined benefit pension plan, and employee share purchase plan.
• Vacation offering, wellbeing support, and employee recognition programs.
• Paid Purpose Day for personal growth and development.
• Inclusive and accessible candidate and workplace experience.

Hiring process

• An attribute-based assessment and other skills tests may be required, including a French proficiency assessment where applicable.
• Artificial intelligence tools may be used during recruitment.