CX Manager, Customer Trust & Risk Operations

Location: Los Angeles HQ; onsite

Salary: $110,000–$125,000 per year

Company

hirify.global is a global apparel brand creating underwear, loungewear, shapewear, and essentials through technically innovative, comfort-driven products.

What you will do

• Develop fraud, payment-risk, return-abuse, and operational-loss prevention strategies across the customer journey.
• Manage fraud-prevention platforms, rules, workflows, technology partners, and vendor performance.
• Lead chargeback strategy, monitor payment-network thresholds, and support dispute-management operations.
• Govern customer-policy abuse investigations involving refunds, reships, credits, returns, blocking, and escalations.
• Partner with Customer Experience, Retail, Product, Engineering, Finance, Payments, Legal, and Data Security teams to implement scalable controls.
• Build reporting, KPIs, executive insights, and international risk frameworks for continued global expansion.

Requirements

• 4+ years of experience in fraud prevention, risk operations, payments, trust and safety, loss prevention, customer operations, or a related field.
• Strong analytical skills and experience using data to identify trends and guide business decisions.
• Experience managing fraud-prevention platforms and third-party vendors.
• Understanding of chargebacks, payment risk, policy abuse, eCommerce fraud patterns, and fraud indicators such as IP addresses, device signals, payment patterns, order velocity, and account behavior.
• Experience leading cross-functional initiatives and working with sensitive customer and fraud-related data under privacy, security, least-privilege, and auditability requirements.
• Ability to document investigations, escalation decisions, blocklist submissions, and control changes clearly and consistently.

Nice to have

• Experience in high-growth eCommerce, retail, marketplace, fintech, or subscription businesses.

Culture & Benefits

• Up to 100% company-paid medical, dental, and vision healthcare.
• Kindbody fertility benefits.
• 401(k) savings plan with up to 4% company match.
• Unlimited paid time off and access to LinkedIn Learning.
• Employee discounts, catered HQ lunches, snacks, beverages, and company swag.
• Dog-friendly office days and invitations to company events and parties.

Hiring process

• Application review.
• Interview.
• Hiring decision.