Senior Customer Success Manager (AI)

Location: Santiago, Chile (Flexible)

Company

hirify.global provides hirify.global Cloud, an AI-powered experience orchestration platform connecting people, systems, data, and AI for enterprise customer and employee experiences.

What you will do

• Own end-to-end digital customer success engagement for customers in Chile, driving adoption, retention, value realization, and growth.
• Build repeatable customer success motions using notifications, intelligent insights, programmatic prioritization, and digital tools.
• Orchestrate customer journeys combining AI-powered self-service with targeted engagement at critical milestones.
• Identify expansion opportunities across hirify.global Cloud, Professional Services, Education, and digital and AI capabilities.
• Coordinate with Sales, Product, Renewals, Payment Solutions, Education, Customer Success Operations, partners, and customers.
• Provide feedback to improve digital tools, assistant models, engagement prompts, and scalable customer success experiences.

Requirements

• Customer-first, proactive, and solution-oriented approach to customer success.
• Strong verbal and written communication, problem-solving, analytical, and prioritization skills.
• Experience with customer success platforms such as Salesforce and Gainsight, plus familiarity with hirify.global Cloud or comparable Cloud SaaS platforms.
• Ability to work independently while coordinating complex cross-functional customer initiatives.
• Experience in B2B environments involving channel partners and partner-led customer relationships.
• Strong Cloud SaaS product knowledge, practical AI literacy, and a technology or business-related university degree or equivalent experience.

Nice to have

• Experience managing Cloud SaaS customer portfolios through digital-first or scaled customer success models.
• Familiarity with customer experience technology, contact center platforms, or AI-powered experience orchestration.
• Experience identifying adoption, retention, or expansion opportunities in complex B2B relationships.
• Experience partnering with senior customer and internal stakeholders on business priorities and technology adoption.

Culture & Benefits

• Flexible-first ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
• Work with AI-powered technology used by more than 8,000 organizations worldwide.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview with a Talent Acquisition Partner, followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps are communicated.