Senior Operations Manager (Fintech)

Location: Permanent work from home, aligned with Australian business hours (AEST/AEDT); schedule is Monday–Friday with 40 work hours per week and a 1-hour unpaid break.

Company

Work with a fast-growing private lending business transforming access to capital for small and medium-sized enterprises across Australia.

What you will do

• Lead the day-to-day operations team, maintain production and quality standards, and resolve operational escalations.
• Set and monitor daily and weekly KPIs using dashboards covering output, quality, service levels, and backlogs.
• Report operational trends, variances, and actionable insights to executive leadership.
• Control overtime and operational costs, optimize resource allocation, and improve efficiency.
• Analyze lending workflows, remove bottlenecks, and build scalable processes that support growth.
• Translate operational data into business insights and support strategic decision-making.

Requirements

• 7–10+ years of senior operations management experience in financial services, including banking, lending, fintech, investment, or insurance.
• Proven success improving efficiency, reducing operational costs, and achieving revenue targets.
• Experience managing remote teams and establishing clear accountability structures.
• Strong skills in operational dashboards, workflow analysis, and executive reporting.
• Technical proficiency with CRM systems, lending platforms, spreadsheets, and performance management tools.
• Strategic, accountable, and results-focused approach to long-term scalability.

Nice to have

• Experience in private lending, credit, mortgage broking, or SME finance.
• Familiarity with Australian financial regulations or lending compliance standards.
• Experience scaling operations in a high-growth startup or fintech environment.
• Knowledge of Lean, Six Sigma, Sage, Salesforce, HubSpot, or loan management software.
• Experience managing P&L, budgets, or cost centers.

Culture & Benefits

• Permanent work-from-home arrangement.
• Health insurance coverage.
• Immediate hiring.
• Independent contractor engagement.

Hiring process

• Complete application assessment questions, a technical check, and a voice recording.
• Hourly pay rate is established based on performance during the application process.