Application Production Support Lead (Financial Services)

Location: Jersey City, New Jersey, United States

Salary: $100,000–$150,000 annual base salary plus annual target bonus.

Company

hirify.global is a global financial services firm providing investor services, capital partners services, specialist expertise, and technology solutions.

What you will do

• Lead and support production operations for assigned applications, including functional and technical support.
• Manage incident triage, ticket ownership, stakeholder communication, escalation, and short-term service restoration.
• Monitor application health and performance, maintain processing alerts, and respond to abnormal activity.
• Lead troubleshooting and event or crisis management efforts during application outages.
• Partner with production support and development teams on root cause analysis, system defects, and problem resolution.
• Maintain support procedures, application documentation, system health reports, and operational repositories.

Requirements

• Bachelor’s degree or related work experience preferred.
• Financial services experience required.
• Strong communication, troubleshooting, problem-solving, analytical, and logical-thinking skills.
• Ability to work independently, multitask in a fast-paced environment, and participate in an on-call support role, including off-hours support.
• Proficiency in Microsoft Office applications.
• Experience with Splunk logs and alerting, mainframe systems, and prior leadership or management experience is preferred.

Nice to have

• ITIL Foundation certification.
• Experience using ServiceNow or similar industry tools for incident and problem tracking.

Culture & Benefits

• Private-partnership environment focused on long-term client and employee relationships.
• Collaborative culture with knowledge sharing, collective problem solving, mentoring, and professional development.
• Benefits include long-term savings, healthcare, income protection, professional development opportunities, and time off.
• Work includes collaboration with colleagues and senior business representatives across the organization.