Sr. Client Service Representative (Fund Accounting & Global Custody)

Location: Hong Kong

Company

hirify.global is a global financial services firm providing investor services, capital partners services, specialist expertise, and technology solutions.

What you will do

• Serve as a primary contact for global and regional clients regarding global custody, fund accounting, and administration products and services.
• Respond proactively to inquiries involving corporate actions, trade settlement, fund transfers, foreign exchange, and tax.
• Coordinate with internal departments and global offices to prioritize requests, resolve issues, and support client deliverables.
• Assist with new market openings, account maintenance, system access setup, and client documentation management.
• Introduce clients to relevant technology solutions, automation tools, and products.
• Complete client reporting, monitor service metrics, and escalate unresolved concerns appropriately.

Requirements

• BS/BA degree; a concentration in business, finance, or accounting is preferred.
• At least 3 years of experience in fund accounting, global custody operations, or financial-industry client servicing.
• Strong knowledge of global securities markets and/or fund accounting operations.
• Strong verbal and written communication, interpersonal, problem-solving, multitasking, and attention-to-detail skills.
• Ability to collaborate in a global team and work effectively under pressure.
• Proficiency in English, Cantonese, and Mandarin is required.

Culture & Benefits

• Partnership-oriented environment focused on long-term client and employee relationships.
• Collaborative culture where employees are encouraged to share ideas and contribute beyond their daily responsibilities.
• Access to mentoring and guidance from experienced leaders.
• Willingness to provide work coverage during Hong Kong public holidays.