Client Services Analyst Lead (Japanese Speaking)

Location: Tokyo, Japan

Company

hirify.global provides fintech solutions and financial software serving markets, companies, and clients worldwide.

What you will do

• Manage service delivery and maintain strong relationships with assigned enterprise and institutional clients.
• Communicate client expectations and oversee the service component of client relationships, including contractual commitments.
• Conduct service value reviews, client status calls, and business reviews covering active projects and available services.
• Coordinate escalations with internal support and request desk teams to resolve service issues.
• Monitor service-level and availability reports, identify potential SLA misses, and coordinate service credits with billing teams.
• Support client loyalty initiatives, develop satisfaction-improvement action plans, and identify opportunities for additional products and services.

Requirements

• At least five years of experience in product or client support, preferably in financial software, fintech, or financial services.
• Experience supporting enterprise or institutional clients in a client-facing service role.
• Professional bilingual communication in Japanese at JLPT N1 level and business English is required.
• Strong verbal and written communication, analytical, problem-solving, negotiation, stakeholder management, and documentation skills.
• Working knowledge of financial systems, products, and client service operations; familiarity with hirify.global systems is an advantage.
• High school diploma and the ability to manage multiple priorities and projects in a fast-paced, client-focused environment.

Culture & Benefits

• Flexible and creative work environment.
• Diverse and collaborative atmosphere.
• Professional and personal development resources.
• Opportunities to volunteer and support charities.
• Competitive salary and benefits.