IT Service Management Analyst II (ServiceNow)

Location: Remote, US-based context indicated by benefits and federal employment requirements

Salary: $67,500–$90,000 per year

Company

hirify.global operates in a service-oriented industry focused on making a difference in people’s lives.

What you will do

• Administer, configure, and support ServiceNow ITSM tools, forms, fields, workflows, modules, and platform data.
• Design, document, test, and continuously improve ITSM processes and ServiceNow enhancements.
• Support the end-to-end lifecycle of requests, incidents, major incidents, changes, problems, and catalog tasks.
• Manage change management activities, including assessment, approvals, scheduling, implementation, validation, and closure.
• Create reports, dashboards, filters, knowledge articles, procedures, work instructions, and training materials.
• Audit ITSM data, support CMDB quality, manage proactive problem records, and drive IT asset reclamation for end-user devices.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent education and experience may be considered.
• Three or more years of professional experience.
• Proficiency with ServiceNow, including ITSM modules, reporting, and CMDB.
• Strong analytical, troubleshooting, organizational, coordination, communication, and customer-facing skills.
• Ability to support diverse audiences, direct others under pressure, provide training, and adapt to a fast-paced environment.

Culture & Benefits

• Remote work in a collaborative, service-oriented environment.
• Medical, dental, and vision insurance.
• Employer-paid basic life insurance, AD&D, and disability coverage.
• 401(k) retirement savings plan with company match.
• Paid time off, paid parental leave, tuition reimbursement, flexible spending accounts, commuter benefits, and employee discounts.