Staff Enterprise Platform Engineer (ServiceNow)

Location: Remote - Sao Paulo, Brazil

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for customer and employee experiences.

What you will do

• Design and engineer complex, secure, scalable ServiceNow solutions across ITSM, ITOM, ITAM, CSM, CMDB, Workflow, and Flow Designer.
• Lead technical delivery across strategic, multi-stream initiatives and align engineers, architects, Product Owners, QA teams, and business stakeholders.
• Define engineering standards, coding guidelines, integration patterns, reusable components, automation practices, and development guardrails.
• Design and govern enterprise integrations using Integration Hub, REST APIs, web services, MID Servers, and event-driven patterns.
• Drive adoption of Now Assist, AI Agents, generative AI, and intelligent automation with appropriate security, privacy, governance, testing, and monitoring.
• Lead technical reviews, critical incident response, platform optimization, SDLC and DevOps improvements, and mentoring for engineers.

Requirements

• 7+ years of hands-on ServiceNow engineering experience in enterprise-scale environments.
• Expert knowledge of ServiceNow architecture, data models, CMDB, ACLs, security models, scripting, integrations, automation, and performance.
• Advanced development experience with JavaScript, Script Includes, Business Rules, Flow Designer, Integration Hub, and APIs.
• Experience with enterprise integrations, ServiceNow SDLC and DevOps, source control, CI/CD, Automated Test Framework, and release management.
• Hands-on experience or strong working knowledge of Now Assist, AI Agents, generative AI, and responsible AI implementation practices.
• Fluent English communication skills are required for daily collaboration with global teams and senior stakeholders. ServiceNow CSA and CAD credentials are required, along with an integration-focused certification or equivalent expertise and relevant Implementation Specialist certification.

Nice to have

• Experience with large-scale global ServiceNow environments and multiple concurrent workstreams.
• Production experience with AI-driven ServiceNow capabilities, advanced automation, AIOps, observability, Predictive Intelligence, or analytics.
• Experience with CSDM, Discovery, Service Mapping, enterprise data governance, GitHub-based development, and scaled Agile environments.
• ServiceNow AI or Now Assist accreditation and ITIL v3 or ITIL 4 Foundation certification.

Culture & Benefits

• Work with AI-powered technology used by more than 8,000 organizations worldwide.
• Flexible-first ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps are communicated.