Customer Care Co-ordinator Edwards

Location: On-site in Wuhan, China

Company

hirify.global Group's Edwards business provides customer care and order management support for customers in China.

What you will do

• Manage SAP orders, including customer master registration, order entry, pricing, payment terms, Incoterms, documentation, billing, holds, and invoice management.
• Ensure order processing complies with trade requirements, service-level agreements, and delivery commitments.
• Respond to customer inquiries, follow up through customer systems, and monitor complaints in CRM or Fracas.
• Coordinate with sales, finance, planning, warehouse, logistics, and other functions on process standardization, optimization, and problem-solving.
• Review aged, frustrated, L&E, and docking orders to reduce inventory and unexpected costs.
• Support the team leader with revenue estimation and a clear achievement roadmap.

Requirements

• University or college degree in business, trade, or an equivalent field.
• At least 3 years of relevant work experience.
• Fluent verbal and written English.
• Hands-on knowledge of Word, Excel, PowerPoint, and related computer software.
• Strong interpersonal and telephone communication skills for building customer relationships.
• Analytical, problem-solving, prioritization, adaptability, and pressure-management skills.

Culture & Benefits

• Culture of trust and accountability.
• Lifelong learning and career growth.
• Innovation powered by people.
• Comprehensive compensation and benefits.
• Health and well-being support.