Customer Support Specialist II (Logistics)

Location: On-site in Monterrey, NL 64640, Mexico

Company

hirify.global combines transportation capacity, people, and real-time shipment data to help companies move goods reliably and efficiently across North America.

What you will do

• Manage daily shipment operations from pickup through final delivery, including tracking, transfers, warehouse arrivals, and equipment dispatch.
• Coordinate with clients, carriers, customer service, capacity teams, and warehouses.
• Request and follow up on cross-border documentation, update TMS references and operational events, and provide client status reports and dashboards.
• Resolve operational issues, pending communications, unbilled revenue, AP/AR matters, and delegated items.
• Support client and carrier rate setup, review performance metrics, and lead implementations and new projects through operational handoff.
• Create and maintain SOPs, IOPs, and flowcharts, while training and mentoring an intern.

Requirements

• Previous experience in logistics or transportation operations, including shipment tracking and direct communication with clients and carriers.
• Proficiency with TMS systems and updating operational references, events, and statuses.
• Functional English for emails and phone calls.
• Proficiency with Google Workspace, especially Google Sheets, Gmail, Google Drive, and Google Meet.
• Strong organization, attention to detail, prioritization, proactive problem-solving, and follow-through.
• Ability to work comfortably with systems and adapt to new processes.

Nice to have

• Knowledge of cross-border logistics, documentation, and import/export processes.
• Experience with operational dashboards, reporting, performance analysis, SOPs, IOPs, and flowcharts.
• Understanding of billing, AP/AR, unbilled revenue, and delegation processes.
• Leadership, teamwork, employee training, and analytical problem-solving skills.

Culture & Benefits

• Full-time salaried position.
• Work in a transportation technology environment using real-time data and shipment systems.
• Collaborate across clients, carriers, operations, capacity, customer service, and warehouse teams.
• Support account growth and new projects while maintaining current service levels.