Merchant Support Specialist-Payment Processing

Location: Remote within the United States; candidates must reside in the United States and be authorized to work there

Company

hirify.global provides Meevo business management software and MeevoPay payment processing for salons, spas, and med spas.

What you will do

• Support clients transitioning from third-party vendors to MeevoPay and answer merchant inquiries.
• Resolve inbound client issues through phone, email, and ticketing systems.
• Create, update, and manage support tickets and client records in Salesforce.
• Investigate technical payment-processing issues and provide clear guidance.
• Document solutions, follow up on open inquiries, and deliver timely resolutions.
• Handle complaints professionally and collaborate with other departments to provide customer service.

Requirements

• Previous experience in electronic payment-processing customer support with knowledge of payment systems and technologies, or experience in the beauty and wellness industry.
• Previous experience providing remote support by phone.
• Excellent communication, interpersonal, and problem-solving skills.
• High computer literacy and the ability to learn new software.
• Ability to manage difficult or complex customer scenarios professionally and multitask.
• BS or BA degree preferred.

Culture & Benefits

• Remote work with a culture focused on innovation, empowerment, creativity, integrity, and professional development.
• Three weeks of paid time off, ten paid holidays, five paid sick days, and one personal day.
• Subsidized medical, dental, and vision insurance.
• Company-paid life, accidental death and dismemberment, and long-term disability insurance.
• 401(k) plan with a 100% match on up to 4% of contributions.
• Unlimited access to Udemy online courses.