Technical Services Engineer (FlashArray)

Location: Onsite in the North Carolina office, United States. Shift: 7:00 AM to 4:00 PM Eastern Time.

Annual base salary: $93,000–$140,000 USD, with potential incentive pay and/or equity.

Company

hirify.global develops FlashArray data storage technology and focuses on innovation, customer experience, and enterprise data storage.

What you will do

• Own customer issues from initial contact through resolution across all severity levels.
• Diagnose and troubleshoot complex FlashArray issues involving hardware, software, operating systems, networking, and storage area networks.
• Lead customer calls and hot escalations while advocating for customer needs with Engineering and other internal teams.
• Create and update internal and customer-facing FAQ and knowledge-base articles.
• Mentor junior Support Engineers on issue resolution and customer management.

Requirements

• At least 3 years of experience in a professional enterprise-level technical support role.
• Proven experience resolving complex customer issues in a multi-platform enterprise environment.
• Strong troubleshooting skills across storage, networking, replication, performance, and space management.
• Working knowledge of Linux, Windows, VMware, LANs, WANs, and Storage Area Networks.
• Exceptional customer service skills and the ability to manage multiple projects and support cases simultaneously.
• Ability to work from the North Carolina office in an onsite environment.

Culture & Benefits

• Focus on critical thinking, innovation, and challenging technical work.
• Opportunities for professional growth and meaningful contributions.
• Collaborative, inclusive team environment with employee resource groups.
• Flexible time off and wellness resources.
• Company-sponsored team events.