Customer Support Engineer (Tier 1)

Location: Remote (United States)

Salary: $63,000–$99,000 USD base salary per year, plus equity and comprehensive benefits.

Company

hirify.global builds software that securely interconnects people and devices, helping individuals and organizations protect networks and share access to internal tools.

What you will do

• Resolve configuration and networking issues as the primary technical resource for less complex support cases.
• Manage a high-volume ticket queue while meeting targets for first response and resolution times.
• Provide clear, accurate technical guidance and support positive user outcomes and high CSAT.
• Troubleshoot networking issues while maintaining quality across a large volume of daily replies.
• Partner with the CX, Product, and Engineering teams to identify recurring friction and improve the user experience.

Requirements

• Curiosity about how technical systems work, demonstrated through personal projects, homelabs, or open-source contributions.
• Foundational knowledge of networking, including DNS, IP addressing, firewalls, and routing.
• Experience troubleshooting macOS, Windows, Linux, and mobile operating systems.
• Familiarity with Jira and Slack for internal workflows and communication.
• Excellent written communication skills and the ability to explain complex technical concepts clearly and empathetically.
• Proactive approach to learning new technologies and infrastructure tools.

Culture & Benefits

• Inclusive and flexible remote-first work environment with flexible paid time off.
• Health, vision, dental, and other group benefits with no waiting period.
• Base salary, equity incentive plan, and employer-funded retirement contributions.
• Annual professional development budget of $1,500 USD, plus mentorship and coaching opportunities.
• Company-owned laptop, monthly home internet reimbursement, and $500 USD for workstation customization.
• Paid parental leave, annual retreats, team off-sites, and a corporate coworking program.

Hiring process

• AI-assisted tools may be used to screen and assess candidates; all hiring decisions are made by people.
• Accessible accommodations are available throughout the hiring process.