Technical Support Engineer - Level 1

Location: Manila, Philippines

Company

hirify.global provides software and cloud solutions, helping organizations optimize software investments, modernize applications, and use cloud, data, and AI technologies.

What you will do

• Provide first-response support for Microsoft 365, Azure, Intune, and other CSP-managed services.
• Triage and resolve Tier 1 incidents or escalate them to Tier 2, Tier 3, or Microsoft.
• Classify and document break/fix, billing, provisioning, advisory, and other case types.
• Guide customer IT teams through troubleshooting, usage questions, and standard configurations.
• Maintain ticket documentation and communicate issue status, action items, and next steps.
• Monitor Microsoft Admin Center service health alerts and coordinate response actions.

Requirements

• AI-900 certification is required.
• Azure-900 certification is required.
• Customer-facing and escalation-handling experience.
• Previous CSP or MSP experience.
• Strong IT fundamentals and communication skills.
• Ability to collaborate with Tier 2 and Tier 3 engineers and coordinate with Licensing, Operations, and Account teams.

Culture & Benefits

• Collaboration across borders within a global organization.
• Regular training on Microsoft cloud technologies, support boundaries, internal systems, and escalation workflows.
• Learning opportunities covering CSP, NCE, and Microsoft 365 product SKUs.
• Exposure to Microsoft support channels, escalation paths, administrative portals, and case management platforms.