Customer Retention Officer (Brazil)

Location: Brazil (Remote)

Company

hirify.global is an international fintech company with offices in Limassol, London, Nassau, Armenia, and Dubai, and a workforce of more than 500 employees representing 40 nationalities.

What you will do

• Provide customer support through live chat, email, and phone by identifying issues and offering solutions.
• Make outgoing calls to clients regarding account verification, pending account matters, and other retention-related needs.
• Help clients complete account funding and verification processes, including resolving document and payment-method issues.
• Maintain relationships with high-value clients and support the continuation of business.
• Collect client feedback about products, services, and payment methods, and report findings to management.
• Keep client records and communication histories accurate and up to date, while handling tickets in designated languages.

Requirements

• Fluent English and Portuguese, with excellent written and verbal communication skills.
• Proven customer service and support experience through chat, email, and phone.
• Strong problem-solving and analytical skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with customer support software and CRM systems.
• Experience in financial services or online trading, with strong relationship-building, organizational, and record-keeping skills.

Culture & Benefits

• Competitive compensation package.
• 21 days off annually.
• 15 sick days annually.
• Work remotely from Brazil as part of an international team.