Bilingual ABA Client Success Manager (ABA)

Location: Remote, with a schedule aligned to PST; work schedule listed as Marina del Rey, CA

Hourly pay rate established based on performance in the application process.

Company

The position supports families receiving Applied Behavior Analysis therapy in a virtual environment.

What you will do

• Serve as the primary contact for assigned families and manage client onboarding.
• Conduct family check-ins, follow-ups, surveys, and satisfaction calls.
• Coordinate with therapists and parent coaches to address family needs and provide progress updates.
• Monitor utilization, cancellations, reschedules, engagement trends, retention, renewals, and KPIs.
• Review parent coaching logs, document interactions and action steps, and provide insights to leadership.
• Handle concerns, complaints, policy issues, insurance-related calls, and scheduling solutions.

Requirements

• Fluent Spanish and English
• 1–2+ years of Client Success or similar experience.
• Experience with intake coordination.
• Basic health insurance knowledge.
• Experience with CRM and project management tools.
• Strong communication, conflict resolution, active listening, relationship-building, problem-solving, presentation, and proactive client management skills.

Nice to have

• Experience in ABA or autism services.
• Crisis management experience.
• Experience with upselling and cross-selling.

Culture & Benefits

• Permanent work from home.
• Independent contractor engagement.
• Health insurance coverage for eligible locations.
• Monday–Friday schedule with 40 work hours per week and a one-hour unpaid break.
• Extended schedule on the first Friday and first Saturday of each month.

Hiring process

• Complete application assessment questions, a technical check, and a voice recording.
• Applications with all requirements fulfilled receive priority review.
• Immediate hiring.