Qualification Profile: Agilent University Coordinator for Customer Training (Temporary Position)

Location: Ireland, Little Island; remote work option available

Company

hirify.global provides instruments, services, consumables, applications, and expertise to life science, diagnostic, and applied market laboratories worldwide.

What you will do

• Coordinate classroom, onsite, virtual instructor-led, and customer-specific training programs.
• Handle customer inquiries through email, phone, and internal referrals, and recommend suitable training formats.
• Plan schedules, trainers, rooms, laboratories, materials, participant lists, digital access, and other logistics.
• Maintain training, CRM, LMS, SAP/service-order, OSBR, and related administrative records.
• Prepare confirmations, training materials, remote-access details, participant information, feedback links, and certificates.
• Monitor registrations and course completion, support billing preparation and service-order closure, and coordinate schedule changes or escalations.

Requirements

• Completed commercial, administrative, technical, or comparable education, or relevant experience in training coordination, customer service, service administration, or project coordination.
• Experience planning and organizing trainings, seminars, customer appointments, or service workflows.
• Understanding of end-to-end customer-training processes, including inquiry handling, planning, delivery, feedback, completion, and billing.
• Confident use of Microsoft Office, especially Outlook, Excel, Word, and PowerPoint.
• Strong organization, attention to detail, customer orientation, prioritization, and escalation-handling skills.
• Very good written and spoken English required; German or French are advantageous but not mandatory.

Nice to have

• Experience with CRM, LMS, SAP, or comparable administrative systems.
• Basic understanding of technical or scientific training environments, particularly laboratory, service, or instrument-related settings.
• Experience with Webex or comparable virtual meeting tools and training-material distribution systems.

Culture & Benefits

• Full-time schedule with day shifts.
• Option to work remotely.
• Occasional travel required.
• Temporary assignment lasting 9–12 months.
• Work in an international EMEA environment with cross-functional collaboration.