Senior Operations Manager / Squad Lead with German

Location: Košice, Slovakia; remote work is available only within Slovakia.

Salary: Base salary from €1,800 gross per month, depending on seniority and experience; variable compensation and other financial benefits are also provided.

Company

hirify.global provides innovative information and communication technology services and supports modern IT infrastructure through its Operational Services organization.

What you will do

• Lead an operations squad of approximately 13 team members.
• Own service steering, operational execution, quality governance, and continuous improvement across the service domain.
• Manage Change Management, Patch & Release Management, and Capacity Management activities.
• Act as the primary point of contact for customers and stakeholders.
• Drive service quality, performance improvements, optimization opportunities, and long-term operational service development.

Requirements

• Several years of experience in IT Operations, Managed Services, or Service Delivery.
• Proven leadership experience managing operational teams of approximately 10–15 employees.
• Strong knowledge of Change Management, Patch & Release Management, Capacity Management, and ITIL-based processes.
• Experience with customer-facing work, stakeholder management, KPI management, SLA governance, and service reporting.
• Proven experience in service improvement, operational excellence, and process optimization.
• German at C1 level or higher is mandatory; English at B2 level or higher is required.

Culture & Benefits

• More than 25 benefits supporting financial well-being, learning and development, health and sport, family, and work-life balance.
• Programs designed to support physical and mental well-being and a balanced professional and personal life.
• Variable compensation and additional financial benefits.
• Remote work possibility within Slovakia due to European taxation regulations.