Plan Manager - Health Account Solutions

Location: United States — Remote; occasional travel required

Annual base salary: $50,600–$84,830 USD

Company

hirify.global provides financial, retirement, insurance, and consumer-directed health benefit solutions.

What you will do

• Serve as the primary operational contact for employer groups, brokers, consultants, and strategic partners.
• Manage client relationships through proactive communication, service oversight, and issue resolution.
• Coordinate incidents, escalations, complex inquiries, and operational requests across Operations, Claims, Eligibility, Finance, Compliance, Technology, and vendor teams.
• Support plan changes, product enhancements, regulatory requirements, client meetings, and renewal discussions.
• Identify opportunities to improve service delivery, automation, reporting, scalability, and client experience.
• Contribute to onboarding, mentoring, standard operating procedures, training materials, and knowledge documentation.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, or equivalent experience.
• 3+ years of experience in employee benefits, insurance operations, or client service.
• Strong customer service, communication, critical thinking, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with Consumer Driven Health Plans or COBRA is preferred.

Culture & Benefits

• Health, dental, vision, and life insurance plans.
• 401(k) savings plan with company matching contributions of up to 6%.
• Employer-paid retirement plan with a 4% cash balance contribution.
• Tuition reimbursement of up to $5,250 per year.
• Paid time off, company holidays, a flexible Diversity Celebration Day, and 40 hours of paid volunteer time annually.