Technical Client Success Manager (Digital Assets)

Location: Singapore

Company

hirify.global is an FCA-regulated fintech company providing institutional-grade digital asset execution, liquidity access, portfolio monitoring, and risk management software.

What you will do

• Provide technical support through live chat, email, and other communication channels.
• Investigate, triage, and resolve Tier 1–3 technical issues and client escalations.
• Own client relationships, support onboarding, and advise clients on platform integration and adoption.
• Translate client workflows and requirements into platform configurations, product requests, and tailored solutions.
• Collaborate with Product, Engineering, and Sales on client feedback, product improvements, and upsell or cross-sell opportunities.
• Create support documentation and improve support workflows, tools, and internal knowledge bases.

Requirements

• 3–5 years of experience in a client-facing technical role such as Technical Account Manager, Client Success Manager, Solutions Engineer, or Technical Support Engineer.
• Strong understanding of APIs, technical integrations, and front-to-back trading system workflows.
• Ability to translate client needs into technical solutions, platform configurations, and product recommendations.
• Experience building relationships with institutional clients and explaining complex concepts to technical and non-technical audiences.
• Familiarity with financial markets, especially FX or macro products; knowledge of valuation, risk, or pricing concepts is beneficial.
• Strong problem-solving, analytical, ownership, and collaboration skills, plus a passion for blockchain, cryptocurrencies, and digital assets.

Nice to have

• Working knowledge of Python or SQL for data analysis, debugging, or system querying.
• Experience with Zendesk, Jira, customer success platforms, or technical documentation tools.
• Previous experience in fintech, crypto trading platforms, or blockchain infrastructure.
• Existing relationships within the institutional digital assets sector in Asia.
• Bachelor’s degree in Computer Science, Engineering, Finance, or a related field, or equivalent practical experience.

Culture & Benefits

• Competitive salary and compensation package.
• Fully paid medical and discounted dental schemes for employees and their families.
• Generous time off, bank holidays, enhanced parental leave, paid study leave, and personal leave.
• Weekly Grab allowance of up to S$75 for use in the office and a discounted gym scheme.
• Employee Assistance Programme and collaboration with teams across London, New York, and Singapore.
• Series A fintech environment with strong financial backing, modern technology, and a client-focused culture.