Bilingual Patient Experience Representative (French)

Location: Remote within the Greater Toronto Area; Monday to Friday, 9am–5pm EST or 10am–6pm EST

Salary: $48,000–$50,000 annually, plus stock options and a comprehensive health and benefits package

Company

hirify.global is a patient-centric healthcare platform that enables more than 800 hospitals and clinics across North America to securely share imaging records with patients, physicians, and other healthcare providers.

What you will do

• Provide timely technical support and platform guidance to patients by email and phone.
• Help patients access their health records and navigate the hirify.global platform.
• Educate patients on appropriate platform use and support users with different levels of technical proficiency.
• Gather patient and provider feedback to help Management and Engineering shape future platform improvements.

Requirements

• Excellent verbal and written communication skills in French and English.
• 2–3 years of customer service experience involving phone and email communication.
• Availability to work Monday to Friday during EST business hours.
• Strong organizational skills and the ability to manage multiple tasks.
• Independent, self-motivated, resourceful, and comfortable working in a fast-paced environment.

Nice to have

• Healthcare experience or a strong interest in healthcare.
• Technical support experience.
• Spanish communication skills.
• Empathy, problem-solving ability, accountability, and a collaborative approach.

Culture & Benefits

• Remote work environment.
• Stock options for every employee.
• Four weeks of paid time off and unlimited paid wellness days.
• Extended mental health coverage.
• 16 weeks of parental leave top-up.
• Culture focused on diversity, equity, inclusion, and patient-centered healthcare.