Customer Support Specialist (Gamedev)

Location: Must be based in Paris, France (Hybrid: 3 days/week in office)

Company

hirify.global is a rapidly growing fantasy sports gaming platform and marketplace that revolutionizes digital sports fandom through officially licensed digital player cards.

What you will do

• Provide empathetic and accurate support to players via Zendesk at high volume.
• Investigate account-related issues using internal administrative tools.
• Maintain high service standards, including response times and CSAT scores.
• Identify recurring patterns to automate responses, improve chatbots, and update the Help Center.
• Collaborate with the tech team to implement AI tools for increased support efficiency.
• Communicate bugs and player pain points to Product and Engineering teams.

Requirements

• 1-2 years of experience in customer support or operations.
• Excellent written communication in English and French (C1 minimum).
• Genuine appetite for AI, automation, and experimenting with new tools.
• Strong problem-solving mindset and ability to learn fast in a dynamic environment.
• Passionate about football and sports with a good understanding of the game.
• Must be able to work on-site in Paris 3 days per week.

Nice to have

• Familiarity with ticketing tools like Zendesk.
• Exposure to no-code/low-code tools, scripting, SQL, or LLM tools.

Culture & Benefits

• Empowering environment focused on ownership and entrepreneurial spirit.
• Opportunity to work with cutting-edge AI tools in a fast-growing startup.
• Collaborative team culture focused on transparency and shared success.
• Inclusive and diverse workplace committed to equal opportunity.