Customer Quality Management Engineer (Semiconductor)

Location: Tokyo, Japan; travel within Asia and the United States required, with 0%–25% travel time.

Company

hirify.global develops semiconductor technology and operates as a global organization with approximately 17,000 employees.

What you will do

• Manage quality and environmental compliance requests from customers in Japan across product development, production launch, and high-volume manufacturing.
• Coordinate customer returns, track failure analysis requests, and communicate findings, results, and status updates to customers.
• Manage APQP for new programs and coordinate PPAP approvals as required.
• Support local Sales Engineers during customer visits by providing technical expertise.
• Organize, write, and present technical reports, including 8Ds, to technical and non-technical audiences.
• Ensure compliance with customer requirements and support customer surveys while collaborating with global personnel across diverse cultural backgrounds.

Requirements

• Bachelor’s degree in Engineering, Physics, Electronic Engineering, or a related technical field.
• Proven experience interacting with customers.
• Strong problem-solving, analytical thinking, and influencing skills.
• Professional verbal and written communication skills in both English and Japanese.
• Computer literacy and proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Self-motivated, goal-oriented, and dedicated team-player approach.

Nice to have

• Familiarity with semiconductor device physics, assembly, SMT processing, or IATF 16949 standards.

Culture & Benefits

• Work in a global organization focused on technology, innovation, employee development, and values-based decision-making.
• Access leadership and career-growth programs.
• Collaborate with colleagues across diverse cultural backgrounds.
• Participate in a workplace culture emphasizing trust, empowerment, respect, diversity, communication, and community.