Trainee Case Manager - Workers Compensation

Location: Melbourne, Victoria, Australia; in-person collaboration is prioritized

Company

DXC Claims Management specialises in workers’ compensation claims management and is part of hirify.global, an enterprise technology and services company.

What you will do

• Assist with workers’ compensation claims from initiation through resolution.
• Act as a contact for injured workers, employers, insurers, and healthcare providers.
• Coordinate medical examinations, treatment, rehabilitation services, and return-to-work planning.
• Assess and process payments to stakeholders and maintain accurate documentation.
• Develop case management strategies and review and monitor treatment requests.
• Handle high-volume client and customer calls, including challenging conversations.

Requirements

• Must be an Australian Citizen or Permanent Resident.
• Experience in customer service, medical administration, or insurance claims, or a recent graduate in Law, Business, Nursing, Allied Health, or Psychology.
• Strong communication and interpersonal skills.
• Organisation, attention to detail, and the ability to manage competing priorities.
• Empathy and sensitivity to people with medical, cultural, and social needs.
• Interest in developing a career in case management and workers’ compensation.

Culture & Benefits

• Four weeks of theoretical and practical training in workers’ compensation case management.
• Further training during the first 12 months covering workplace injury management, return-to-work planning, dispute resolution, and workers’ compensation law.
• Ongoing mentoring, support, and career progression pathways.
• Supportive, team-oriented, and inclusive workplace culture.
• Competitive remuneration and benefits package.
• Work model focused on in-person collaboration with flexibility supporting wellbeing, productivity, and individual work styles.