Customer Service Manager (MedTech)

Location: North Ryde, New South Wales, Australia. Applicants must have the right to work in Australia.

Company

Johnson & Johnson MedTech develops smarter, less invasive, and more personalized healthcare treatments through innovation at the intersection of biology and technology.

What you will do

• Lead and develop the Customer Service function supporting the ANZ business.
• Drive performance across OTIF, fill rate, backorders, returns, and complaints.
• Oversee order management, customer enquiries, invoicing, and service delivery.
• Partner with Commercial, Supply Chain, and Finance teams to improve the end-to-end customer experience.
• Manage the Customer Service budget and support financial targets.
• Lead workforce planning, training, capability development, compliance, and continuous improvement.

Requirements

• Proven leadership experience in Customer Service, Supply Chain, or Operations.
• Experience working in a complex, matrix environment; MedTech or healthcare experience is preferred.
• Ability to lead and develop high-performing teams.
• Strong knowledge of customer service operations, performance metrics, and continuous improvement.
• Excellent stakeholder management, influencing, commercial, and budget management skills.
• Experience with ERP or CRM systems such as SAP or Salesforce; tertiary qualifications in Business, Supply Chain, or a related field are preferred.

Culture & Benefits

• Inclusive, flexible, and accessible working arrangements.
• Competitive remuneration package with continuous training and support.
• Access to award-winning leadership development programs.
• Up to 18 weeks of parental leave, four days of volunteer leave, and the option to purchase up to two additional weeks of annual leave.
• Dedicated Wellbeing Day, Global Wellness Reimbursement of $780 per year, Employee Assistance Program, enhanced compassionate leave, and life insurance.