Vehicle Title Supervisor (Automotive)

Location: Boston, MA; fully onsite in the Boston office 5 days a week

Company

hirify.global provides financial opportunities through automotive lending and customer-focused vehicle finance operations.

What you will do

• Lead a team of 10+ vehicle title professionals, including in-office, remote US-based, and offshore BPO employees.
• Design, refine, and implement daily and weekly KPIs for productivity, accuracy, and compliance.
• Monitor team performance, enforce production goals, and provide real-time coaching, one-on-ones, and performance reviews.
• Oversee vehicle title operations, including established workflows and state DMV requirements.
• Identify performance gaps and implement coaching or operational adjustments to restore target metrics.
• Coordinate with Sales, Remarketing, Insurance, Customer Service, and other operations teams to resolve handoff and process bottlenecks.

Requirements

• 5+ years of hands-on vehicle title experience is required.
• Thorough knowledge of DMV workflows, title transfers, and registration processes.
• Experience managing teams, preferably 10+ employees, with a strong focus on daily production metrics.
• Ability to motivate employees, identify underperformance, and coach team members to standard without sacrificing morale.
• Strong experience creating and analyzing Salesforce reports and advanced proficiency with Google Workspace, especially Google Sheets.
• Ability to work from the Boston office 5 days per week.

Culture & Benefits

• Collaborative, energetic, and supportive in-person office environment.
• Catered lunches every Tuesday and Thursday.
• Team happy hours with snacks and opportunities to connect.
• TMA benefits for pre-tax travel and transit expenses.
• Culture centered on diversity, compassion, simplicity, honesty, transparency, and broad financial opportunity.
• Pre-employment background check conducted after an accepted offer.