Senior Site Reliability Engineer (SRE)

Location: Seoul, South Korea; must be a South Korean citizen or currently reside in South Korea with a valid work visa

Company

hirify.global develops an AI-powered, cloud-native contact center platform focused on multimodal customer experiences, automation, scalability, and security.

What you will do

• Lead improvements to reliability, scalability, and performance across critical distributed services.
• Define and implement SLIs, SLOs, and error budgets to guide engineering priorities.
• Design observability systems covering metrics, logging, tracing, and alerting.
• Lead complex incident response, serve as incident commander when needed, and drive systemic postmortem actions.
• Reduce operational toil through automation, tooling, improved workflows, and reusable operational systems.
• Partner with product and platform teams on architecture, production readiness, failure recovery, and reliability practices while mentoring engineers.

Requirements

• South Korean citizenship or current residence in South Korea with a valid work visa
• 6–10+ years of experience in SRE, infrastructure, or backend systems engineering.
• Experience owning reliability outcomes for complex distributed systems.
• Strong experience with cloud infrastructure such as AWS, GCP, or Azure and production-scale systems.
• Deep understanding of observability, incident management, and system performance.
• Proficiency in at least one programming language, such as Go, Python, or Java, focused on automation and tooling.

Nice to have

• Experience building or scaling SRE practices, including SLOs, incident frameworks, and on-call models.
• Kubernetes or container orchestration experience.
• Infrastructure as Code experience, including Terraform.
• Experience with high-growth systems, performance engineering, or capacity planning.

Culture & Benefits

• Early opportunity to shape the company’s SRE function, reliability standards, and engineering practices.
• Collaborative and inclusive environment valuing creative solutions and strong working relationships.
• Medical, dental, and vision benefits.
• 401(k) plan and wellness benefits.
• Equal employment opportunity and compliance-focused work environment.