Technical Support Engineer (AI Infrastructure)

Location: Dublin, Ireland (Hybrid)

Company

hirify.global builds foundational hardware and software technologies for large-scale AI infrastructure, combining expertise in silicon, systems, network operations, and cloud development.

What you will do

• Provide timely technical support and effective customer experiences across chat, phone, and web channels.
• Diagnose and resolve complex networking issues in dynamic customer environments.
• Collaborate with Software and Hardware Engineering to identify root causes, develop workarounds, and implement resolutions.
• Track, classify, prioritize, and report on customer cases and support metrics.
• Deliver resolutions in line with service level agreements and contribute to continuous improvement.
• Participate in an on-call rotation to maintain 24/7 support coverage.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering, or a related field.
• At least 5 years of experience in technical support roles.
• Proficiency with BGP, OSPF, VxLAN, and data center technologies.
• Hands-on experience with network operating systems including IOS, IOS-XR, EOS, and Junos.
• Strong ability to debug and troubleshoot complex networking issues.
• Significant experience in DevOps, Network Operations, or Network Engineering within a cloud provider or enterprise-level team.

Nice to have

• Experience with SONiC or another open-source operating system.

Culture & Benefits

• Collaborative startup environment supported by an experienced engineering team.
• Opportunity to work with senior engineers on mission-critical AI infrastructure projects.
• Culture focused on creativity, customer empathy, learning, and solving complex technical problems.
• Participation in an on-call schedule supporting continuous customer coverage.