Market Research Manager (Collectibles)

Location: US Remote - California; remote or hybrid candidates near the Santa Ana or Jersey City offices may be considered. Candidates must be able to work legally in the United States.

Salary: $110,891–$180,035 per year, with potential eligibility for bonuses, commissions, or other compensation.

Company

hirify.global provides technology-enabled grading, authentication, vaulting, and sales services for trading cards and other collectibles through brands including PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Lead quantitative and qualitative research from study design and participant recruitment through fieldwork, moderation, analysis, and stakeholder reporting.
• Own CSAT and brand health tracking programs, monitoring awareness, satisfaction, and brand and feature perceptions.
• Conduct primary research on card-collecting attitudes and usage, concept testing, competitive analysis, and churn.
• Monitor trends in the card-collecting hobby, including product launches, positioning, partnerships, pricing, and customer engagement.
• Partner with Marketing, Product, Growth, Finance, and senior executives to identify research needs and influence business decisions.

Requirements

• 5+ years of market research experience in an agency or client-side environment.
• Strong quantitative and qualitative research experience, with deeper expertise in surveys, survey design, sampling, weighting, and data processing.
• Ability to moderate interviews and interpret complex datasets into actionable narratives and insights.
• Experience with survey platforms such as Qualtrics, SurveyMonkey, or Alchemer.
• Familiarity with statistical software such as SPSS, DisplayR, or Q.
• Strong attention to data hygiene, survey logic proofing, link testing, and QA.

Nice to have

• Experience with MaxDiff, conjoint analysis, or segmentation studies.

Culture & Benefits

• Medical, dental, and vision insurance for full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching plan.
• Paid vacation or flexible time off, depending on employee classification, plus ten paid company holidays.
• Flexible hours, employee discounts on select grading services, and team celebrations and events.

Hiring process

• Video interviews require cameras to be on; some interview steps may take place by phone.
• Remote candidates may be asked to participate in an onsite interview during the final stages.