Customer Success Systems Manager

Location: New York City, Union Square office. Work arrangement: on-site.

Salary: $124,000–$146,000 per year, plus equity.

Company

Legora develops an AI-native workspace that helps legal professionals analyze documents and manage end-to-end legal workflows.

What you will do

• Own day-to-day administration, configuration, implementation, user management, and data integrity for Intercom, Skilljar, Claude, Notion, Clay, Sana, and Granola.
• Design and maintain automations and data connectivity across the post-sales tool stack to reduce manual handoffs.
• Monitor system performance and reliability and coordinate complex issue resolution with vendors and internal IT.
• Partner with AI Enablement on the configuration, training, and governance of AI tools in support and services workflows.
• Train post-sales teams, document best practices, and serve as the internal systems expert.
• Partner with IT, Data, and Product teams on integrations and systems requirements.

Requirements

• Hands-on systems administration experience with support or customer success tooling such as Intercom, Zendesk, Clay, Gainsight, or similar.
• Experience running a tool rollout or migration end to end, including timelines, stakeholder coordination, and adoption.
• Comfort moving between hands-on configuration and automation or process design.
• Approximately 4–6 years of experience in systems administration, support operations, or customer success operations, ideally in B2B SaaS.
• Ability to own systems for a cross-functional post-sales organization and work as an individual contributor.

Nice to have

• Experience with Skilljar, Claude, Notion, Clay, Sana, or Granola.
• Salesforce or other CRM experience.

Culture & Benefits

• In-person work environment with company-provided daily lunch.
• Medical, dental, and vision plans, with HSA or Healthcare FSA options.
• Parental leave, Maven Clinic access, dependent care FSA, and One Medical membership.
• 401(k) with company match, unlimited PTO, commuter benefits, and life and disability insurance.
• Additional voluntary benefits including identity protection, legal coverage, and pet savings programs.