Technical Support Engineer (AI Infrastructure)

Location: SF Bay Area, California, United States

Company

hirify.global builds foundational hardware and software technologies for large-scale AI deployments, spanning silicon, systems, network operations, and cloud development.

What you will do

• Provide timely technical support and deliver effective customer resolutions across chat, phone, and web channels.
• Troubleshoot complex customer environments, diagnose networking issues, and provide workarounds and resolutions within established service-level agreements.
• Collaborate with Software and Hardware Engineering teams to diagnose issues, propose workarounds, and implement fixes.
• Develop deep product and solution expertise while understanding customer usage patterns.
• Track, classify, prioritize, and report customer cases and support metrics.
• Participate in an on-call rotation to provide 24/7 support coverage.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering, or a related field.
• At least 10 years of experience in technical support roles. Leadership roles require 15+ years of experience in support environments.
• Proficiency with networking protocols including BGP, OSPF, and VxLAN, as well as data center technologies.
• Hands-on experience with networking technologies and diverse Network Operating Systems, including IOS, IOS-XR, EOS, and Junos.
• Proven ability to debug and troubleshoot complex networking issues.
• Significant experience in DevOps, Network Operations, or Network Engineering within a cloud provider or enterprise-level team.
• Strong problem-solving, initiative, learning ability, customer empathy, and collaboration skills.

Nice to have

• Experience with SONiC or another open-source operating system.

Culture & Benefits

• Fast-paced, collaborative startup environment.
• Opportunity to collaborate and learn from experienced engineers.
• Work on mission-critical projects and next-generation computer systems.
• Participation in an on-call rotation supporting 24/7 coverage.