Outcomes Architect (AI)

Location: Hybrid in New York City or San Francisco; office attendance required on Mondays, Tuesdays, and Thursdays

Salary: $145,000–$175,000 OTE per year for roles based in San Francisco and New York

Company

Notion provides a collaborative AI workspace for knowledge, projects, meetings, and AI-powered workflows.

What you will do

• Drive workflow adoption, value realization, renewals, and expansion across a book of named accounts.
• Partner with Solutions Consultants on account strategy, expansion qualification, and renewal planning.
• Build mutual success plans and demonstrate return on investment to executive stakeholders through business reviews.
• Facilitate use-case consultations, continuous solution design, and identification of new workflow opportunities.
• Coordinate with Services on complex or technical implementations to ensure successful delivery and customer outcomes.
• Help develop and deliver customer programs that improve adoption, retention, and business outcomes at scale.

Requirements

• 4+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong customer-facing discovery skills, including business-problem analysis, workflow mapping, and implementation planning.
• Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows.
• Commercial awareness and experience with renewal risk, expansion opportunities, and account strategy.
• Strong program and stakeholder management skills across multiple accounts, timelines, risks, and commitments.
• Interest in AI tools and new ways of working, with a hands-on, curious approach to learning.

Nice to have

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy.
• Experience with flat, at-risk, or complex renewal accounts.
• Experience working in shared account ownership models with sales, solutions, support, or implementation teams.
• Experience designing repeatable customer programs, playbooks, or retention and expansion interventions.

Culture & Benefits

• Hybrid collaboration with designated in-office Anchor Days.
• Competitive cash compensation, equity, and benefits.
• Culture centered on craft, durable systems, customer impact, curiosity, and practical use of AI.