Outcomes Architect (AI)

Location: Hybrid in New York City or San Francisco; office attendance required on Mondays, Tuesdays, and Thursdays.

Estimated OTE: $166,000–$185,000 per year for roles based in San Francisco and New York.

Company

Notion is a collaborative AI workspace for knowledge, projects, meetings, and AI tools, used by individuals, small teams, and large companies.

What you will do

• Drive workflow adoption and value realization for a book of named accounts.
• Contribute to predictable renewal and expansion pipeline, including commercial ownership of flat and at-risk renewals.
• Partner with Solutions Consultants on account strategy, expansion qualification, renewal planning, and shared account execution.
• Define mutual success plans, guide AI transformation, and demonstrate ROI to executive stakeholders through periodic business reviews.
• Facilitate use-case consultations, design workflows, identify new opportunities, and coordinate Services for complex implementations.
• Help build and deliver Outcomes Architect programs that generate customer and business outcomes across Notion’s install base.

Requirements

• 4+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment.
• Strong customer-facing discovery skills, including understanding business problems, mapping workflows, and translating goals into practical implementation plans.
• Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows.
• Commercial awareness and the ability to partner on renewal risk, expansion potential, and account strategy.
• Ability to design workflows that drive usage-based consumption and connect adoption patterns to measurable commercial outcomes.
• Strong program and stakeholder management skills across success plans, timelines, risks, and customer commitments.
• Ability to bring structure to ambiguous problems and move teams from ideas to working systems.
• Strong interest in AI and willingness to build with new tools and learn new ways of working.

Nice to have

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
• Experience with flat, at-risk, or complex renewal accounts.
• Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams.
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

Culture & Benefits

• Hybrid collaboration with Anchor Days in the office on Mondays, Tuesdays, and Thursdays.
• Competitive cash compensation, equity, and benefits.
• Work focused on building durable systems and improving how people work together in the AI era.
• AI is encouraged as a practical collaborator, with intellectual curiosity, tinkering, and discovery valued.
• Equal opportunity employment and reasonable accommodations during the application process.