Community Lead, Melbourne

Location: Onsite in Melbourne, Australia; daily presence at the hirify.global building is required.

Company

hirify.global provides flexible workspace solutions and community-oriented work environments for businesses in more than 37 countries.

What you will do

• Manage the member experience through regular check-ins, account conversations, personalized support, and issue resolution.
• Coordinate move-in and move-out activities, including pre-move-in meetings, new member orientations, onboarding materials, and exit interviews.
• Support sales through building tours, prospect hand-offs, and identifying member growth opportunities.
• Plan and host weekly social events, execute value-driving events, and evaluate programming based on attendance, satisfaction, and impact.
• Conduct building walkthroughs, coordinate cleaning and facility standards, manage keys and keycards, and communicate building updates.
• Follow emergency action plans, prepare incident reports, and respond to medical emergencies and security alerts.

Requirements

• Bachelor’s degree or equivalent experience.
• 2+ years of experience in hospitality.
• Proficiency in the local language and understanding of local culture are required.
• Excellent interpersonal, networking, verbal, and written communication skills.
• Strong organizational skills with the ability to manage multiple projects from start to finish.
• Attention to detail, efficient task management, and ability to build lasting relationships.

Culture & Benefits

• Work in a community-focused environment supporting member connections and business opportunities.
• Participate in Employee Community Groups and global projects.
• Collaborate in an open-minded environment that values different perspectives and new ways of working.