Return To Work Case Manager - Workers Compensation

Location: Melbourne, Victoria, Australia; office-based environment

Company

hirify.global’s Insurance Software and BPS business provides insurance platforms and services for policy administration, claims, billing, analytics, and digital engagement.

What you will do

• Actively manage workers’ compensation claims and coordinate appropriate, timely treatment.
• Support injured workers through person-centred case management and promote early return-to-work outcomes.
• Ensure compensation entitlements are provided in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013.
• Liaise with injured workers, employers, medical and paramedical practitioners, and legal practitioners.
• Facilitate medical management, return-to-work planning, and sustainable claims outcomes.

Requirements

• Strong analytical, reasoning, planning, organisational, and attention-to-detail skills.
• Ability to manage timeframes, work across multiple technology platforms, and handle multiple priorities.
• Excellent written, interpersonal, communication, and customer service skills.
• Ability to work effectively with workers, employers, medical, paramedical, and legal practitioners.
• Ability to work within a team in an office-based environment.
• Australian citizenship or permanent residency required.

Culture & Benefits

• People-first culture focused on inclusion, belonging, and corporate citizenship.
• Competitive remuneration and benefits.
• Four weeks of theoretical and practical workers’ compensation case management training.
• Further training during the first 12 months covering injury management, return-to-work planning, dispute resolution, and workers’ compensation law.
• In-person collaboration with flexibility to support wellbeing, productivity, and individual work styles.

Hiring process

• Submit a resume through the application process.
• The hiring process is described as thorough and fair.